About Us
Ombudsman, Inc. is an independent, non-profit organization.
It implements the State's Long-Term Care Ombudsman Program, a free and confidential service which maintains and improves the quality of life for residents in long-term care facilities.Our organization works in the San Francisco-Oakland metro area known locally as the "East Bay" and serves the long-term care residents of Alameda County, California.
In 2003-4 we provided more than 5,354 volunteer hours, made almost 2,000 visits to local nursing homes, approximately 1,000 visits to residential care facilities and investigated and resolved 1,155 complaints. For more details of our work, please see our Vision & Mission statement and explore the menus provided.
Background
The Ombudsman Program is mandated under the Federal Older Americans Act to receive, investigate and resolve complaints made by or on behalf of persons in nursing homes and assisted living facilities.
For further information about our history and responsibilities see the presentation entitled "The History of the Ombudsman Program" (click on the blue link to view the .pdf document).
The Ombudsman Program promotes principles of consumer empowerment, prevention and quality care by responding to complaints from, or on behalf of, older persons receiving long-term care services, and by providing resident and public education, including information and referral assistance to Alameda County's network of long-term care services.
The Ombudsman Program has a unique role. While it works cooperatively with regulatory agencies and other programs such as Adult Protective Services, its efforts are focused on complaint resolution and empowering persons to resolve complaints themselves, when appropriate.
For further information about our history and responsibilities see the presentation entitled "The History of the Ombudsman Program" (click on the blue link to view the .pdf document).
The Ombudsman Program promotes principles of consumer empowerment, prevention and quality care by responding to complaints from, or on behalf of, older persons receiving long-term care services, and by providing resident and public education, including information and referral assistance to Alameda County's network of long-term care services.The Ombudsman Program has a unique role. While it works cooperatively with regulatory agencies and other programs such as Adult Protective Services, its efforts are focused on complaint resolution and empowering persons to resolve complaints themselves, when appropriate.
Introducing Our Board
